Return, Refund, Cancellation & Freight Damage Policy

Questions? Contact Founding Athletics at support@foundingathletics.com or +1 616 577 7968.

By placing an order with Founding Athletics, you agree to this Return, Refund, Cancellation & Freight Damage Policy, our Terms of Service, Shipping & Delivery Policy, Warranty Policy, Privacy Policy, and any product-specific terms listed on the applicable product page.

Product-specific terms may control if they differ from this general policy.

 

 

1. Cancellations Before Shipment

Orders may be cancelled for a full refund only if the cancellation request is received and confirmed in writing by our support team before the order has been submitted to the manufacturer, supplier, warehouse, or freight carrier for processing.

Because many orders are processed quickly, cancellation is not guaranteed until confirmed in writing by Founding Athletics.

If an order has already been processed, packed, staged, shipped, assigned to a freight carrier, submitted to a manufacturer, or placed into production, it may no longer qualify for cancellation and may instead be treated as a return subject to applicable shipping, restocking, storage, re-consignment, and carrier fees.

To request cancellation, contact support@foundingathletics.com immediately.

 

 

2. Custom, Made-to-Order & Special-Order Products

Custom, made-to-order, pre-order, special-order, and built-to-order products cannot be cancelled, returned, or refunded once production, customization, procurement, reservation, or manufacturer processing has begun.

These products are made, reserved, ordered, or customized specifically for the customer and may not be resellable.

This limitation does not apply to valid claims involving verified freight damage, manufacturer defects, incorrect items, or fulfillment errors by Founding Athletics.

If you are unsure whether a product qualifies as custom, made-to-order, special-order, pre-order, or built-to-order, contact us before placing your order.

 

 

3. Return Authorization Requirements

All returns require prior written authorization from Founding Athletics.

Customers must contact support@foundingathletics.com before returning any item.

Unauthorized returns may be:

  • Refused

  • Returned to sender at the customer’s expense

  • Excluded from refund eligibility

  • Subject to storage, carrier, or handling fees

Return authorization does not guarantee refund approval. Returned items are inspected after arrival before any refund is approved.

 

 

4. Return Eligibility

Unless otherwise stated on the product page, eligible returns must meet all of the following conditions:

  • Return request submitted within 30 days of delivery

  • Item is unused, uninstalled, unassembled, and in original new condition

  • Item is returned in original packaging with all manuals, accessories, hardware, parts, and protective materials

  • Product has not been modified, damaged, installed, assembled, or used

  • Product is not marked non-returnable, clearance, final sale, custom, made-to-order, special-order, or open-box final sale

Customers are responsible for all return shipping costs unless the return is due to our verified fulfillment error, verified manufacturer defect, incorrect item shipped, or verified freight damage.

 

 

5. Non-Returnable Items

The following items are not eligible for return unless required by law or approved in writing by Founding Athletics:

  • Custom products

  • Made-to-order products

  • Special-order products

  • Pre-order products once processing has begun

  • Built-to-order products

  • Clearance items

  • Final sale items

  • Open-box items sold as final sale

  • Used products

  • Installed products

  • Assembled products

  • Modified products

  • Products missing original packaging

  • Products damaged after delivery

  • Replacement parts

  • Products marked non-returnable on the product page

This section does not limit valid claims involving verified freight damage, manufacturer defects, incorrect items, fulfillment errors, or applicable warranty coverage.

 

 

6. Restocking Fees & Return Costs

Orders that have already shipped, been assigned to a carrier, or been transferred to a freight carrier are no longer eligible for cancellation and may instead be treated as returns.

Approved returns may be subject to:

  • Original outbound shipping costs, which may be non-refundable

  • Return shipping costs

  • Restocking fees

  • Storage fees

  • Re-consignment fees

  • Redelivery fees

  • Carrier accessorial charges

  • Handling fees charged by suppliers, manufacturers, or carriers

Restocking fees typically range from 15%–30% of the product price depending on manufacturer policies, product type, item condition, and supplier requirements.

Exact fees will be disclosed during the return authorization process where reasonably available.

 

 

7. Buyer’s Remorse Returns

Buyer’s remorse returns include, but are not limited to:

  • Change of mind

  • Ordering the wrong item

  • Incorrect size or fit

  • Color, finish, or style preference

  • Product not fitting intended space

  • Delivery access issues

  • Failure to verify dimensions before purchase

  • Failure to verify compatibility before purchase

  • Failure to prepare the delivery or installation site before purchase

Buyer’s remorse returns are subject to all applicable outbound shipping costs, return shipping costs, restocking fees, carrier fees, re-consignment fees, redelivery fees, and storage fees.

 

 

8. Refund Processing

Approved refunds are issued to the original payment method used at checkout unless otherwise required by law.

Refunds are processed after the returned item has been received, inspected, and approved.

Approved refunds are typically processed within 10–14 business days after inspection approval, although timing may vary depending on the customer’s bank, card issuer, payment processor, or financing provider.

Refunds may be reduced by:

  • Outbound shipping costs

  • Return shipping costs

  • Restocking fees

  • Storage fees

  • Carrier fees

  • Missing parts

  • Product damage

  • Diminished product value

  • Re-consignment fees

  • Redelivery fees

  • Other fees permitted under this policy

Financed purchases may also be subject to the financing provider’s refund policies and timelines.

 

 

9. Exchanges

Exchanges may be available depending on the product, manufacturer, supplier, and item condition.

Exchange orders may still be subject to:

  • Outbound freight charges

  • Return freight charges

  • Restocking fees

  • Carrier fees

  • Re-consignment fees

  • Redelivery fees

  • Storage fees

 

 

10. Promotions, Bundles, Free Gifts & BOGO Offers

For bundled discounts, promotional packages, free gifts, or buy-one-get-one promotions, all included items must be returned in eligible condition to qualify for a full refund.

If only part of a promotional package is returned, the refund may be reduced by:

  • The retail value of items not returned

  • Promotional discounts received

  • Applicable shipping costs

  • Restocking fees

  • Carrier fees

 

 

11. Freight Damage, Delivery Inspection & Claims

Customers must inspect all shipments at delivery whenever possible.

If visible damage is present, customers must:

  • Note the damage specifically on the delivery receipt before signing

  • Take clear photos and videos immediately

  • Keep all packaging

  • Contact Founding Athletics within 24 hours of delivery

Examples of proper delivery receipt notations include:

  • “Box punctured”

  • “Crate damaged”

  • “Visible dent”

  • “Packaging crushed”

  • “Possible concealed damage”

If a shipment appears severely damaged, customers should refuse delivery and contact Founding Athletics immediately.

For concealed damage, missing parts, or issues not reasonably visible at delivery, customers must report the issue within 5 business days of delivery and provide:

  • Photos

  • Videos, where available

  • Packaging images

  • Delivery receipt, where available

  • SKU or model number

  • Written description of the issue

Failure to inspect delivery, note visible damage, retain packaging, or report damage within the required timeframes may limit or eliminate our ability to file a freight claim or provide a remedy.

Customers must retain all original packaging until the claim is fully resolved.

 

 

12. Refused Deliveries

Customers should not refuse delivery unless:

  • The shipment is severely damaged, or

  • Refusal has been authorized in writing by Founding Athletics

Unauthorized refused deliveries may be treated as buyer’s remorse returns and may incur:

  • Outbound shipping costs

  • Return shipping costs

  • Restocking fees

  • Storage fees

  • Re-consignment fees

  • Redelivery fees

  • Carrier fees

 

 

13. Customer-Caused Costs

Customers are responsible for additional costs caused by customer-controlled circumstances, including but not limited to:

  • Incorrect shipping address

  • Incorrect contact information

  • Missed freight delivery appointments

  • Unauthorized refused delivery

  • Failure to inspect delivery

  • Failure to provide required damage documentation

  • Undisclosed delivery restrictions

  • Inaccessible delivery location

  • Change-of-address requests after shipment

  • Order changes after shipment

  • Product not fitting through doors, gates, hallways, stairways, elevators, rooms, or intended installation areas

These costs may include outbound shipping, return shipping, storage fees, re-consignment fees, redelivery fees, restocking fees, and carrier accessorial charges.

 

 

14. Relationship to Other Policies

This Return Policy works together with our Shipping & Delivery Policy, Warranty Policy, Terms of Service, and Privacy Policy.

Customers should review all applicable policies before placing an order.